FREE John Burns Primary iPhone & Android App

GSO Test

GSO Test

GSO Test

Home Learning

Complaints 

In order for your child to be happy and achieve their very best whilst at school, it is vital that school staff, parents and children all work together. 

Children who are successful at school have a positive relationship between school and home.   

Therefore, we all must ensure that:

  • school staff, children and parents are open and honest about potential issues;
  • issues are raised and dealt with appropriately, professionally and sensitively, via the correct channels and processes; and
  • school staff, children and parents communicate regularly and raise issues as and when they arise, without out 'saving them up'. 

There are many parental concerns that are very minor and can be dealt with very quickly by school staff, but it is vital that parents communicate their concerns as soon as possible, and before they grow into a potential bigger issue. 

In the first instance, parents are to communicate with their child's class teacher - this could be by email via the school office, letter or in person.  It is easier for teachers to meet with parents after school than before, as there is very limited time at the beginning of the day. 

Parents need to ensure that they leave school staff to deal with any issues and, in line with our behaviour policy, under no circumstances should parents:

  • approach another child who is not their own on our school premises, to talk to them about an issue with their own child. All children have a right to feel safe.
  • make inappropriate postings on social media pages. This may include making inappropriate reference to a particular issue or incident; making reference to a particular child, parent or member of staff (whether their name is specifically mentioned or not), or inappropriate reference about the school. 

Children's happiness and success at school is dependent upon positive relationships between school and home - the actions above undermine and damage that relationship. 

We will endeavour to do everything that we possibly can to ensure children and parents are happy in school and to resolve any issues that parents have. 

If you are still worried or concerned, the Headteacher will be happy to meet with you at a mutually convenient time.  Please contact the school office to make an appointment to discuss the matter with the Headteacher or write to the Headteacher explaining your complaint and what you would like to happen now.  If the Headteacher cannot resolve the issues or the complaint is about the Headteacher you should then write to the Chair of Governors.    

If you would like to make an official complaint then please follow our official Complaints Procedure Policy which is available upon request from the school office.